When Comcast (or any other cable provider) installs a new cable line, the installer usually just drops and leaves the new cable line sprawled on the lawn. They have numerous install jobs to go to and they are not wasting their time to bury the cables.
In many states, including Illinois, there are regulations that cable companies must follow. One of them being, they must bury the cable. But this is not a law in the state constitution. It’s just a regulation that Comcast would get penalized if they don’t follow it. I seriously doubt the Illinois executive branch actually enforces this regulation.
As a business, companies like Comcast have two things to worry about. Lawsuits and Shareholders. So a threat of a lawsuit stemming from unburied cables and a warning from a shareholder watchdog group would scare Comcast into burying the cable.
The first part is easy, mention to Comcast customer service that the unburied cable is a “Safety hazard”, “somebody could trip on it and get injured”. Because they record all calls, they can’t say the customer didn’t warn them about a potential death trap.
The second part is a little-bit arcane. Shareholders don’t like when employees don’t follow their own corporation’s rules and procedures. So when you mention a rule or procedure by name, the employee will be sure to jump on it. The particular procedure is called a “Drop (Down) Bury Order”.
When you say this word or type it into a chat, a special screen becomes available to the employee. It actually lets the customer service person pass your info to a local contractor, usually a landscaper working on the side, to come out to your yard and bury the cable.
The Drop Bury Order will only work if the cable line has already been installed (dropped). You cannot schedule a bury order at the time of your installation order, it must be installed and working to be buried. The install tech must close the install order.
You must mention the “Safety hazard” “Injury” or any other kind of catastrophic lawsuit words, like “If a fire broke out at night”. If necessary, go out and touch the cable at night and say “I couldn’t see it and almost cracked my head”.
Remember, if you call at night, you’re talking with somebody in India. They do not understand how houses have lawns or patios in America. They don’t understand the litigious nature of neighbors. They don’t understand the craziness of HOAs. So be patient but firm. Be respectful and thank them, at least for their effort.